Frequently Asked Questions
Everything you need to know about our collections and services.
Where does DÔEN ship?
We offer worldwide shipping. Domestic orders within the United States typically arrive within 5-7 business days, while international shipping times vary by destination and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my DÔEN garments?
To preserve the quality of our natural fabrics, we recommend hand washing in cold water with mild detergent or dry cleaning. Always refer to the specific care label located inside your garment.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. We are unable to make changes or cancellations once the order has entered the fulfillment stage.
Do you offer price adjustments?
We do not offer price adjustments on items purchased prior to a sale or promotion. Prices are subject to change without notice.
How do I determine my size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing down for our more oversized silhouettes or reaching out to our customer care team for personalized advice.